3 Surefire Ways to Surprise and Delight Your Customers

An ocean of prospective customers awaits. It’s also full of competitors. How is your company faring in these waters? Some businesses drop anchor with the right “bait” needed to fill a widened net with conversions. But what happens when other competitors arrive on the scene and offer something similar? What we’re selling might not stand […]

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Reflections on the Origin Story of Global Leadership Academy (GLA)

“The only thing necessary for the triumph of evil is for good men to do nothing.” – Edmund Burke One of the great privileges of my life was the (small) role I played in the inception and development of Entrepreneurs’ Organization (EO)’s Global Leadership Academy (GLA). We were not entirely aware at the time, but

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{Podcast Episode} Erick Slabaugh on “Paper Napkin Wisdom”

“We all come with baggage, the challenge is to find people to help us unpack.” I felt deeply privileged to have been invited onto the amazing “Paper Napkin Wisdom” podcast. Aside from being a close friend and someone I deeply respect, Govindh Jayaraman was a wonderful host. I genuinely enjoyed our exchange. When Govindh asked

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